CUSTOMER SUCCESS STORY
How ID Logistics upgraded safety, productivity, and quality with OneTrack
By the numbers
50%+
decrease in impacts (in just 3 months!)
84%
decrease in overall safety incidents
99%
decrease in phone use violations
OneTrack has been a godsend — it has made us a much better facility. We’re now able to see so much on the floor. We can correct bad behaviors, hold people accountable, and ensure quality service for our customers. It’s been a tremendous asset for us.
Joe Labrosky
Distribution Center Manager (GM)
ID Logistics
ID Logistics
Customer profile
Global 3PL
Allentown, PA
Partner since 2023
The challenge: Manual processes, product damages, and unreported incidents holding back operations
Jamaal Franklin, Operations Manager at ID Logistics said, “Prior to OneTrack we would see dents in racks and wonder, ‘where did that come from?’ Now I know exactly what happened, who did it, if it’s a pattern of bad behavior — or if it’s something going on in the warehouse that we need to fix as a leadership team.”
On top of that, validating load quality to their customer was a huge opportunity for improvement.
Carrie Ferrone, Manager, Business Process Analysis said, “Before OneTrack we had tablets on the floor that a loader would have to go get before a load, stop in the middle of loading to take pictures, then upload it, tag it with an order number. And we still struggled validating load quality. With OneTrack we’re recording the entire load process automatically, sending the WMS data to identify every pallet, and now when an end delivery location says they have damages we can go to the video and say “Nope, it looked perfect when it left here”.
How ID Logistics uses OneTrack to improve safety, productivity, and quality in their warehouses
Video based alerts for full visibility around safety incidents and bad behavior for elevated coaching, accountability, and culture
Dynamic AI labor standards that adapts to their operations and flags slow processes and bottlenecks synced with video
Front-facing OneTrack sensor synced with their WMS to automatically record and validate load quality
Straight from the source
Hear from the ID Logistics Allentown leadership team about their experience with OneTrack.